Return Policy | 1WeddingBand.com
We offer a guarantee that our items are free of damage or material defects, and will be as described. If your wedding band is damaged or broken, or is otherwise not as expected, just let us know within 14 days of delivery and it will be repaired or replaced at the sole discretion of 1WeddingBand.com, at no cost to you. Simply call our customer service line at 1-800-495-2630, and we will send you a return shipping label and a Return Authorization number! This guarantee does not apply to normal wear & tear. To qualify, you must have proof of purchase. Stones and customized bands are not included in this policy. Any modifications without written authorization by 1WeddingBand.com Div. of Houston Jewelry, Inc. will void guarantee.
For over 60 years we have worked directly with major manufacturers, and pay in cash in order to skip the “middleman”, so that you can receive the absolute lowest possible price for jewelry. We pioneered the concept of discounting jewelry [Click here to see our 1954 catalog] and passing the savings on to you, the customer. 1WeddingBand.com prides ourself on offering the lowest possible prices on wedding bands. We shop the Internet daily comparing prices in order to ensure that we are offering our customers the best prices! In the event that you do find a site with a lower price on an identical ring*, email us the URL with the posted price, and we will try to beat that price.
For Your Convenience
Here at 1WeddingBand.com, we pride ourselves on making things as easy as possible for our customers. For that reason, we offer a toll-free customer service line at 1-800-495-2630 for any ordering questions you may have. We always sell our wedding bands at the lowest possible price, avoiding the extreme (sometimes up to 500%!) markup that other jewelers will use. In addition, if a return or exchange should be necessary, we will never charge any outrageous “restocking fees.”
We have a full manufacturing facility: we engrave, add texture, resize or do any customization in house. Customized items are non-returnable. If you have ordered your wedding band in the wrong size and it has been engraved we can resize the ring for you as long as it is gold, silver, or platinum. Tungsten, Titanium and Cobalt Chrome wedding bands are not able to be resized.
To return your product, you should mail your product to: 9521 Westheimer Rd STE A Houston Texas US 77063. All returns or exchanges will require a return authorization number, please call customer service at 1-800-495-2630 to receive a RA number and shipping label. No package will be received without a valid RA number posted on the outside of the package. An RA number is necessary for all packages, including items for sizing or other custom alterations.
*Note the bands thickness and weight - most sites do not disclose the thickness or weight of a band. We will beat prices on rings that have the same thickness and weight as ours.